Sales Office Administrator at Shearline Engineering
2010 - 2011
Responsible for providing full administrative support to the sales team, coordination and management of the enquiry process, providing support and communication to current and potential customers.
⢠Coordinate and oversee the enquiry process, including receiving and raising enquiries in the timely manner, applying for any outsourced process quotations, distributing enquiries to various engineers to add structure, collating information as received, costing enquires/preparing estimates and issuing quotations.
⢠Provide administrative support to the Sales and Marketing Director including weekly reports of enquiries and sales activity and quarterly board reports.
⢠Responsible for producing daily KPI reports for sales and production teams.
⢠Receiving, progressing and monitoring orders.
⢠Provide further administrative support to the sales team as needed.
⢠Main point of contact for all customer enquiries and managing enquiry process from start to finish, often to critical deadlines.
⢠Responsible for organization of the companyâs exhibition stand, including set up, marketing materials and personnel for trade shows.
⢠Arranging and booking travel and accommodation for the sales team and directors.
Office Manager at Sinclair Technologies
June 2008 - December 2009
Responsible for daily management of busy sales office reporting to the managing director and providing full administrative support to the sales team.
⢠Provide administrative support to the Managing Director including booking travel, diary management, and weekly summary of booking and sales, forecasting for monthly invoicing.
⢠Main point of contact for all customer enquiries and managing order process from start to finish, including invoicing, often to critical deadlines.
⢠Managing all logistics planning for importing and exporting, including arranging proper documentation.
⢠Responsible for purchasing and communication with suppliers including price negotiation and completing detailed requisitions.
⢠Accountable for all general office duties including receiving, recording and paying all invoices, arranging bookings for visiting customers, incoming and outgoing email, maintaining filing system, ordering stationary, organisation of social outings, answering telephones and greeting customers.
Corporate Accounts Team- Education Transport Co-ordinator at Panther Taxis
2005 - 2008
A multi-faceted position requiring a high level of organization and the ability to prioritise and multi-task. Responsible for providing customer service to demanding clients, dealing with co-ordination of transportation in addition to being responsible for training new staff and developing skills of existing staff.
⢠Organisation of transport requirements for the County Council Education Transport Team. Liaising with transport staff, and parents/guardians. Provided quotes and the day-to-day management of contracts and bookings including record keeping of daily attendances, driver availability, amendments to runs and prices where applicable.
⢠Responsible for all invoicing with regards to Education Transport.
⢠Coordinated airport transfers for thousands of arriving and departing students for the Cambridge colleges and language schools including non-English speaking and special needs students.
⢠All aspects of customer service for demanding corporate account customers.
⢠Oversaw all incoming emails and faxes, dealing with customer enquiries and bookings as appropriate.
⢠Responsible for receiving and paying all invoices. Utilizing Sage Line 50, responsible for entering invoices and credit notes to clients, reconciling statements and creating reports to ensure accurate bookkeeping.
⢠Created company training manual and implemented a training program for new and existing staff.
Customer Service Manager - Vegetable & Herb Sectors at PP Global Ltd.
March 2011
Responsible for all aspects of the Sales/Customer Experience process, including quotation, planning production needs, order processing/fulfilment, invoicing and after sales support/customer care.
⢠Built and strengthened relationships with existing customers to identify new opportunities and gain a better understanding of their seasonal needs.
⢠Working with suppliers and customers, developed new stock management system to identify and maintain correct stock levels while being able to react to artwork changes and supermarket promotions with minimal waste.
⢠Met and exceeded set sales targets 8 consecutive months while working with manufacturers and transport providers to reduce costs and increase profitability.
⢠Part of a small team facilitating a move from Sage 50 to Sage 200, overhauled the entire product catalogue to streamline, consolidate, create better uniformity and improve search functions.
⢠Coordinated with supermarkets, art houses, manufacturers and customers for artwork launches and redesigns.
⢠Maintained artwork files ensuring all artwork held was up-to-date at all times.
⢠Responsible for following up customer complaints with an awareness of strict Food and Safety standards and prevention of consequential losses.
⢠Provided administrative support to the sales team including processing orders, fulfilment, arranging transportation and invoicing.
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